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| Known and Resolved Issues and Troubleshooting for MicroStrategy Narrowcast Server |  |
For troubleshooting information and support, consult the Knowledge Base. If you require additional information not found in the Knowledge Base or listed below in these release notes, contact Technical Support.
Known issues
Refer to the troubleshooting known issues section below for a list of troubleshooting steps available for some of the known issues in this MicroStrategy release.
Resolved issues
For a complete list of all the issues resolved in this MicroStrategy Analytics Enterprise release, consult the Knowledge Base technical note .
Troubleshooting
The information below provides troubleshooting information for known issues with MicroStrategy Narrowcast Server. For comprehensive troubleshooting information related to Narrowcast Server, refer to the troubleshooting section in the MicroStrategy Narrowcast Server System Administrator Guide.
The troubleshooting techniques and procedures listed below for MicroStrategy Narrowcast Server are broken up into the following sections:
Issues that have a prefix of S (that is, S#####) are customer cases that can be tracked through MicroStrategy Technical Support. Those that are prefixed with T (T#####) are MicroStrategy internal issues. Internal issue numbers do not correlate to customer case numbers.
- T209900 -
The File ITM allows write access to anywhere on the Narrowcast Server local drive when the File devices use only the macro “%%PhysicalAddress%%”.
Workaround: To control where users can create File locations, configure your File ITM devices to use relative paths (e.g. \\server\share\%%PhysicalAddress%%) instead of using only “%%PhysicalAddress%%”. To further restrict the write access you can disable "Create required folders" and "Overwrite files with same name". Additionally, you can enable "Append timestamp to file name". - T281348 - When trying to import an Excel 2007 .xlsx file as a template the error message "Failed to read the Excel file" is returned.
Workaround: Save the Excel 2007 .xlsx file in "Excel 97-2003 workbook" format. You can then import the file as a template successfully.
| Symptom | Cause | Resolution |
| When using the Subscription Book synchronization tool, some CSV files are rejected as corrupted, even though they are valid. | The synchronization tool cannot process CSV files in which the number of fields in each row does not match the number of fields in the header row. (145685) | When generating CSV files, ensure that every row has the same number of fields. You can cause Excel to do this by adding an extra "dummy" column to the end of each row, and populating that column with values in each row. |
| When you try to edit a subscription information object, an error message with the text "Element not found" is encountered. | If an information source definition is modified so that various pieces of information are no longer retrieved from the Subscription Book, editing a subscription information object that relies on this information produces this error message. (147990) | Modify the information source definition temporarily to allow retrieving information from the Subscription Book. Modify the affected subscription information object definition so that it no longer retrieves information from the Subscription Book. Then revert the information source definition back to its previous state, removing the ability to retrieve information from the Subscription Book. |
Using the MicroStrategy Narrowcast Server SMTP transmitter through a network firewall
In some cases, corporate networks make use of firewalls to protect the internal LAN resources from external unauthorized access. MicroStrategy Narrowcast Server is unable to transmit SMTP messages if the server Internet access is restricted by a firewall. In this case, all the SMTP messages need to be sent through an SMTP e-mail server with relay capabilities configured as a smart host. Configure the device(s) to deliver through a smart host:
- In the Device Editor, click the Delivery Options tab.
- Specify the IP address of the SMTP server. The SMTP server should have access to the Internet and it should be configured to relay messages originated in the MicroStrategy Narrowcast Server machine.
- Specify the port number where the SMTP server receives incoming e-mail.
- Select the Use Smart Host Always check box.
- Do the same for all the devices used by subscribers.
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