Each customers Support Liaison may contact Technical Support in the following ways to log a case:

North America
Email: support@microstrategy.com Web: https://resource.microstrategy.com/support Fax: 703.842.8709 Phone: 703.848.8700 Hours: 9 a.m. - 7 p.m. (EST), M-F(except holidays)
Europe, The Middle East and Africa (EMEA)
Email: eurosupp@microstrategy.com Web: https://resource.microstrategy.com/support Fax: +44 (0) 208 711 2525 Hours: United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays)	Phone:   UK: +44 (0) 208 080 2182   Belgium: +32 2792 0436   France: +33 17 099 4737   Germany: +49 22 16501 0609   Ireland: +353 1436 0916   Italy: +39 023626 9668   Poland: +48 22 459 52 52   Scandinavia & Finland: +46 8505 20421   Spain: +34 91788 9852   The Netherlands: +31 20 794 8425   International Distributors: +44 (0) 208 080 2183
Asia Pacific
Email: apsupport@microstrategy.com Web: https://resource.microstrategy.com/support   Asia Pacific (except Australia, Japan, Korea, and Singapore)     Phone: +86 571 8526 8067     Fax: +86 571 8848 0977   Japan     Phone: +81 3 3511 6720     Fax: +81-3-3511-6740   Korea     Phone: +82 2 560 6565     Fax: +82-2-560-6555   Australia     Phone: +61 2 9333 6499   Singapore     Phone: +65 6303 8969     Fax: +65 6303 8999 Hours   Japan and Korea: 9:00 a.m.–6:00 p.m. JST (Tokyo), Monday-Friday except holidays   Asia Pacific (except Japan and Korea): 7 a.m.-6 p.m. (Singapore) Monday-Friday except holidays
Latin America
Email: latamsupport@microstrategy.com Web: https://resource.microstrategy.com/support   Latin America (except Brazil and Argentina):     Phone: +54 11 5222 9360     Fax: +54 11 5222 9355   Brazil     Phone: +55 11 3054 1010     Fax: +55 11 3044 4088   Argentina     Phone: 0 800 444 MSTR     Fax: +54 11 5222 9355 Hours   Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays   Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays
The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, these holidays reflect the national public holidays in each country. If you are unable to reach MicroStrategy Technical Support by phone during these hours, you have the option to send an email, fax, log a case via our website, or leave a detailed voice mail.