Troubleshooting MicroStrategy |
What's new
Version Information
System Requirements
Compatibility and Interoperability
Certified and Supported Configurations
Installing and Upgrading
Activating and De-activating an Installation
Troubleshooting
Product Documentation
Intellectual Property Notices
MicroStrategy Readme Index
| For troubleshooting information and support, consult the Knowledge Base. If you require additional information not found in the Knowledge Base or listed below in these release notes, contact Technical Support. Known issues Refer to the troubleshooting sections below for troubleshooting steps available for some of the known issues in this MicroStrategy release. Case sensitivity Symptom: When you include database tables and columns into a MicroStrategy project, case sensitivity is not enforced. This means that if two or more database tables or two or more database columns share the same name and use case sensitivity in the database to distinguish them as unique, MicroStrategy does not recognize them as different database tables and database columns. This can cause MicroStrategy to access the wrong database table or database column in certain scenarios. Workaround: To ensure that database tables and database columns can be distinguished as unique in MicroStrategy, use names that are different in more than just case when defining the database tables and columns in the database. For example, instead of naming two tables as Test_Table and TEST_TABLE in your database, you can name these two tables Test_Table and Test_Table2. Online Help Issues that have a prefix of S (S#####) are customer cases that can be tracked through MicroStrategy Technical Support. Those that are prefixed with T (T#####) are MicroStrategy internal issues. Internal issue numbers do not correlate to customer case numbers. Google Chrome support A Google Chrome security update prevents WebHelp systems that are in locally stored file systems from being displayed properly. This is a known issue with Google Chrome. This affects viewing the Online Help for MicroStrategy Command Manager, MicroStrategy Integrity Manager, MicroStrategy Health Center, and other MicroStrategy administrative tools. To view the online help documentation for these MicroStrategy products and tools, you can: Open Google Chrome using the command line option –allow-file-access-from-files. Be aware that this disables some of the security features of Google Chrome. Use one of the other web browsers supported for these MicroStrategy products and tools, such as Internet Explorer or Firefox. Exporting to OpenOffice.org Calc Various MicroStrategy products support OpenOffice.org Calc as an export application. Due to some limitations of OpenOffice.org Calc, some standard exporting features are not supported. The list below provides guidelines to support exporting features in OpenOffice.org Calc: Use the MicroStrategy export options to embed the images directly in the exported file. Linked images cannot be exported to OpenOffice.org Calc. Gradient colors for the background of cells are displayed as single, solid colors. Gradient colors for the background of cells are not supported when exporting to OpenOffice.org Calc. Borders are displayed as solid lines. Certain border styles such as dashed or dotted borders are not supported when exporting to OpenOffice.org Calc. OpenOffice.org Calc has a limit of 256 worksheets in a workbook. You can create additional workbooks in OpenOffice.org Calc.
About MicroStrategy, Inc.