Certified and Supported Configurations for MicroStrategy Intelligence Server |
What's new
Introduction to MicroStrategy Intelligence Server
System Requirements and Compatibility
Certified and Supported Configurations
Installing and Upgrading
Product Documentation
Known and Resolved Issues and Troubleshooting
Intellectual Property Notices
MicroStrategy Readme Index
| The certified and supported configurations for MicroStrategy Intelligence Server include the following: Languages Operating Systems DBMS and Data Sources LDAP Server for Authentication Trusted Authentication Clustering Distribution Services email clients For an explanation of the terms 'Certified' and 'Supported' see the Compatibility and Interoperability page of the General Information Readme. Languages The languages listed below represent the operating system locales that MicroStrategy Intelligence Server has been tested on.
Languages | Windows | Solaris | AIX | Linux | HP-UX
Chinese (Simplified) | Certified | Certified | Certified | Certified | Certified
Chinese (Traditional) | Certified | Certified | Certified | Certified | Certified
Danish | Certified | Certified | Certified | Certified | Certified
Dutch (Netherlands) | Certified | Certified | Certified | Certified | Certified
English | Certified | Certified | Certified | Certified | Certified
French | Certified | Certified | Certified | Certified | Certified
German | Certified | Certified | Certified | Certified | Certified
Italian | Certified | Certified | Certified | Certified | Certified
Japanese | Certified | Certified | Certified | Certified | Certified
Korean | Certified | Certified | Certified | Certified | Certified
Portuguese (Brazilian) | Certified | Certified | Certified | Certified | Certified
Spanish | Certified | Certified | Certified | Certified | Certified
Swedish | Certified | Certified | Certified | Certified | Certified
* Important Note: Call MicroStrategy Technical Support for using Intelligence Server Universal in a non-english Solaris or AIX environments that require Oracle or Teradata for metadata, warehouse or statistics. * Important Note: Refer to TN5300-752-0498 for steps necessary to set up Intelligence Server Universal in a non-english Solaris or AIX environment that does not use an Oracle database. Many server messages are localized for certified and supported international environments. Certain server communications are non-localized. For a list of important known issues with configurations, refer to the issues and troubleshooting information. For details on the configurations tested in-house by MicroStrategy, contact MicroStrategy Technical Support. Operating systems Be aware of the following before reviewing the table below: The operating systems listed below are deemed supported or certified to reflect the level of internal testing that each configuration was exposed to for the current release. MicroStrategy recommends using certified configurations over the supported configurations. MicroStrategy certifies and supports operating systems that are compatible with a set of CPU chipsets, referred to as CPU architectures, that are binary-compatible. MicroStrategy tests on at least one of the CPU chipsets within a set of binary-compatible CPU architectures for purposes of certifying and supporting operating systems with MicroStrategy products. A valid CPU architecture is provided in parentheses () to clarify the operating system software certified or supported for Intelligence Server. All UNIX and Linux operating systems are 64-bit. For information on LDAP servers certified and supported for LDAP authentication with various Intelligence Server machine environments, see LDAP Server Authentication.
Intelligence Server on Windows (32-bit)
Software | Supported Requirement
Windows 2003 | Windows Server 2003 Enterprise Edition SP2 (on x86)
Windows Server 2003 Standard Edition SP2 (on x86)
Windows Server 2003 Enterprise Edition R2 SP2 (on x86)
Windows Server 2003 Standard Edition R2 SP2 (on x86)
Memory Resources | 4GT mode is certified and recommended for the Windows version of Intelligence Server. Consult the Knowledge Base, technical note TN5300-712-0247 for instructions on how to enable this mode in your operating system.
MicroStrategy Intelligence Server 9 contains new features and numerous enhancements that may require additional hardware resources when migrating from MicroStrategy 8.x production systems running on Windows 32-bit platforms.
Software | Supported Requirement - For Demonstration Purposes Only
Windows 7 | Windows 7 Professional Edition SP1 (on x86)
Windows 7 Enterprise Edition SP1 (on x86)
Windows 8 | Windows 8 all editions (on x86)
Intelligence Server Universal on Windows (64-bit)
Software | Certified Requirement
Windows 2003 | Windows Server 2003 Enterprise Edition SP2 (on x64)
Windows Server 2003 Standard Edition SP2 (on x64)
Windows Server 2003 Enterprise Edition R2 SP2 (on x64)
Windows Server 2003 Standard Edition R2 SP2 (on x64)
Windows 2008 | Windows Server 2008 Enterprise Edition SP2 (on x64)
Windows Server 2008 Standard Edition SP2 (on x64)
Windows Server 2008 Enterprise Edition R2 SP1 (on x64)
Windows Server 2008 Standard Edition R2 SP1 (on x64)
Windows Server 2012 | Windows Server 2012 Standard (on x64)
Windows Server 2012 Standard Release 2 (on x64)
Software | Supported Requirement - For Demonstration Purposes Only
Windows Vista | Windows Vista Business Edition SP2 (on x64)
Windows Vista Enterprise Edition SP2 (on x64)
Windows 7 | Windows 7 Professional Edition SP1 (on x64)
Windows 7 Enterprise Edition SP1 (on x64)
Windows 8 | Windows 8 all editions (on x64)
Intelligence Server Universal on Oracle Solaris (64-bit)
Software | Certified Requirement
Solaris 10.x | Solaris 10.x (on SPARC) Oracle-recommended Patch Cluster dated 08/11/2009 (kernel patch 141414-08) or later.
Solaris 11.x | Solaris 11.x (on SPARC) You must include the Solaris 10.x gnome library libgdk-x11-2.0.so.0.400.9 in the location /usr/lib/sparcv9. This gnome library is available with the Solaris 10.x install media as part of the SUNWgnome-base-libs package. Once this library is available on the Solaris 11.x machine, within the /usr/lib/sparcv9 directory, you must create the following links: ln -sf libgdk-x11-2.0.so.0.400.9 libgdk-x11-2.0.so ln -sf libgdk-x11-2.0.so.0.400.9 libgdk-x11-2.0.so
Solaris Zones for Solaris 10.x | MicroStrategy supports the installation of Intelligence Server Universal on Solaris Zones which meet all applicable Solaris 10.x requirements. Refer to your third-party Oracle documentation for information on Solaris Zones.
Intelligence Server Universal on IBM AIX (64-bit)
Software | Certified Requirement
AIX 6.1.x | AIX 6.1.x (on IBM POWER Architecture) Technology Level 1, with the following filesets: bos.rte.libc 5.3.9.3 or higher, XL C/C++ Runtime V10.1.0.2 for AIX (xlC.aix50.rte), bos.perf.libperfstat 5.3.9.1 or higher.
AIX 7.1.x | AIX 7.1.x (on IBM POWER Architecture) With the following filesets: bos.rte 7.1.0.2 or higher, XL C/C++ Runtime V11.1.0.1 for AIX (xlC.rte), bos.perf.libperfstat 7.1.0.1 or higher.
LPAR for AIX | MicroStrategy certifies the installation of Intelligence Server Universal on AIX 6.1.x and 7.1.x LPAR architectures for micropartitions, which meets all applicable AIX 6.1.x or 7.1.x requirements. This support also requires the use of MicroStrategy named user licenses. Refer to your third-party IBM documentation for information on LPAR.
MicroStrategy supports the installation of Intelligence Server Universal on AIX LPAR architecture for dedicated partitions, which meets all applicable AIX requirements.
Software | Supported Requirement
IBM AIX 5.3.x | AIX 5L Version 5.3.x (on IBM POWER Architecture) Technology Level 11, with the following filesets: bos.rte.libc 5.3.0.00 or higher, XL C/C++ Runtime 9.0.0.0 or higher (xlC.rte), C/C++ Runtime 9.0.0.0 or higher for AIX 5.3 (xlC.aix50.rte), bos.perf.libperfstat 5.3.0.00 or higher. Warning: To successfully register MicroStrategy Intelligence Server Universal as a service or support the use of CPU licenses on IBM AIX 5.3, you must obtain the IBM Authorized Program Analysis Report (APAR) IY81136. Contact IBM Production Support for help with obtaining and configuring this APAR. This APAR is available here on IBM's download site, which is a valid URL as of the release of this readme.
Intelligence Server Universal on Linux (64-bit)
Software | Certified Requirement
Red Hat Enterprise Linux 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, and 5.10 | Red Hat Enterprise Linux 5.x is defined as support for versions 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, and 5.10 for the following editions: Red Hat Linux Enterprise Linux 5.x (on x86-64) Red Hat Linux Enterprise Linux Advanced Platform 5.x (on x86-64) To support Red Hat Enterprise Linux 5.5, 5.6, and 5.7 you must install pdksh-5.2.14-36.el5.x86_64.rpm, which is available on the Red Hat Enterprise Linux install media. To support the installation of Intelligence Server Universal on Red Hat Linux Enterprise Linux 5.x and Red Hat Linux Enterprise Linux Advanced Platform 5.x, you must install the krb5-libs-1.5-17.x86_64.rpm package. To support the use of a graphical user interface for MicroStrategy tools and installing MicroStrategy products on Red Hat Linux Enterprise Linux 5 and Red Hat Linux Enterprise Linux Advanced Platform 5, you must install the libXp-1.0.0-8.x86_64.rpm package included with your Red Hat Enterprise Linux 5.x or Advanced Platform 5.x install media. To support MicroStrategy connections to databases on Red Hat Linux Enterprise Linux 5.x and Red Hat Linux Enterprise Linux Advanced Platform 5.x, you must install the krb5-libs-1.5-17.i386.rpm package. You must define SELinux as Permissive or Disabled. For information on Xen hypervisor virtualization support, see the supported configurations for Intelligence Server Universal on Linux below.
Red Hat Enterprise Linux 6.0.x | Red Hat Enterprise Linux 6.0.x (on x86-64) You must install the packages compat-libstdc++-33-3.2.3-69.el6.i686.rpm, nss-pam-ldapd.i686.rpm, and libstdc++-4.4.4-XX.el6.i686.rpm (where XX is a minor version number) which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.1.x | Red Hat Enterprise Linux 6.1.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.5-6.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-12.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.2.x | Red Hat Enterprise Linux 6.2.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.5-6.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-12.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.3.x | Red Hat Enterprise Linux 6.3.x (on x86-64) You must install the packages compat-libstdc++-33.el6.i686.rpm, libXp-1.0.0.1.el6.x86_64.rpm, elfutils-devel-0.152.el6.x86_64.rpm, elfutils-libelf-devel-0.152.el6.x86_64.rpm, libstdc++-4.4.6.el6.i686.rpm, krb5-libs-1.9.el6.i686.rpm, nss-pam-ldapd-0.7.5.el6_2.1.i686.rpm, and ksh-20100621.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.4.x | Red Hat Enterprise Linux 6.4.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.7-3.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-XX.el6.x86_64 (where XX is the version number), which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.5.x | Red Hat Enterprise Linux 6.5.x (on x86-64)
Red Hat Enterprise Linux 6.6.x | Red Hat Enterprise Linux 6.6.x (on x86-64)
Red Hat Enterprise Linux 7.x | Red Hat Enterprise Linux 7.x (on x86-64)
Oracle Linux | Oracle Linux (on x86-64) distributed through the Oracle Unbreakable Linux program, for use with Red Hat Enterprise Linux. Refer to the MicroStrategy certification and support requirements for Red Hat Enterprise Linux for any additional requirements to support MicroStrategy systems on Oracle Linux.
SUSE Linux Enterprise Server 11.0.x | SUSE Linux Enterprise Server 11.0.x (on x86-64)
SUSE Linux Enterprise Server 11.1.x | SUSE Linux Enterprise Server 11.1.x (on x86-64)
SUSE Linux Enterprise Server 11.2.x | SUSE Linux Enterprise Server 11.2.x (on x86-64)
SUSE Linux Enterprise Server 11.3.x | SUSE Linux Enterprise Server 11.3.x (on x86-64)
Software | Supported Requirement
Xen hypervisor for Red Hat Enterprise Linux 5.4 | MicroStrategy supports the installation of Intelligence Server Universal on Red Hat Enterprise Linux 5.4 with Xen hypervisor virtualization. To support Xen hypervisor virtualization, this installation must meet all applicable Red Hat Enterprise Linux 5.4 requirements.
Intelligence Server Universal on HP-UX (64-bit)
Software | Certified Requirement
HP-UX 11i v2 | HP-UX 11i v2 Foundation Operating Environment (on Intel Itanium) Base Quality Pack Bundle for HP-UX 11i v2 dated December 2007.
HP-UX 11i v3 | HP-UX 11i v3 (on Intel Itanium) Base Quality Pack Bundle for HP-UX 11i v3 dated September 2008.
Certified and supported shell versions on UNIX and Linux operating systems MicroStrategy Intelligence Server Universal is developed and tested using the default shell versions packaged with UNIX and Linux operating systems. The level of certification and support for these shell versions matches the level of Intelligence Server Universal certification or support for their respective UNIX or Linux operating system, as listed in the table above in the Operating Systems section. MicroStrategy does not certify or guarantee support with any shell versions or packages other than those packaged with the UNIX and Linux operating systems listed as certified or supported in the table above. DBMS and data sources Open Database Connectivity (ODBC) and DBMS platforms For a list of certified ODBC driver and DBMS platform configurations for the metadata, warehouse, and statistics platforms to be used, refer to the MicroStrategy General Information Readme. MDX data sources
Data Source | Connectivity | Status
SAP BW 3.1, 3.5, 7.0, and 7.3 | SAP Java Connector. Refer to the MicroStrategy MDX Cube Reporting Guide. | Certified
Microsoft Analysis Services 2005, 2008, and 2012 | The following connectivity options are available: Web services based MicroStrategy MDX Cube Provider Refer to the MicroStrategy MDX Cube Reporting Guide. | Certified
Microsoft Analysis Services 2012 in Tabular Mode | The following connectivity options are available: MicroStrategy MDX Cube Provider Refer to the MicroStrategy MDX Cube Reporting Guide. | Supported with use of InMemory with DirectQuery as DirectQuery mode.
IBM Cognos TM1 10.x | MicroStrategy MDX Cube Provider. Refer to the MicroStrategy MDX Cube Reporting Guide. | Certified
IBM Cognos TM1 9.5.x | MicroStrategy MDX Cube Provider. Refer to the MicroStrategy MDX Cube Reporting Guide. | Certified
IBM Cognos TM1 9.4.1 | MicroStrategy MDX Cube Provider. Refer to the MicroStrategy MDX Cube Reporting Guide. | Certified
XMLA Provider | Essbase Server | Connectivity | Status
Hyperion 9.3 APS | Oracle Essbase 9.3.1 | The following connectivity options are available: Web services based. MicroStrategy MDX Cube Provider Refer to the MicroStrategy MDX Cube Reporting Guide. | Supported
Hyperion 11 APS | Oracle Essbase 11 | The following connectivity options are available: Web services based. MicroStrategy MDX Cube Provider Refer to the MicroStrategy MDX Cube Reporting Guide. | Supported
LDAP server for authentication The table below lists the LDAP servers certified and supported for LDAP authentication with various Intelligence Server machine environments.
Machine Running Intelligence Server | LDAP Server | Status
LDAP SDK | Operating System
Native Windows 32 bits SDK for LDAP (Wldap32.dl version 5.0.2195.6666) | Windows 2003 SP2 (Standard and Enterprise Editions) | Novell NDS eDirectory 8.8 SP7 | Certified
Microsoft Active Directory 2008 R2 SP1 | Certified
Red Hat Directory Server 7 | Supported
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Open LDAP Server 3 (2.4.25) | Supported
Windows XP Professional SP3 | Novell NDS eDirectory 8.8 SP7 | Certified
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Microsoft Active Directory 2008 R2 SP1 | Supported
Red Hat Directory Server 7 | Supported
Open LDAP Server 3 (2.4.25) | Supported
Native Windows 32 bits SDK for LDAP (Wldap32.dl version 6.1.7600.16385) | Windows Server 2008 Enterprise Edition | Microsoft Active Directory 2008 R2 SP1 | Certified
Red Hat Directory Server 7 | Certified
Windows Server 2008 Active Directory Lightweight Directory Services | Supported
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Novell NDS eDirectory 8.8 SP7 | Supported
Open LDAP Server 3 (2.4.25) | Supported
Sun ONE Directory SDK for C version 5.11 (or newer versions) | Solaris 10.x and 11.x | Oracle Directory Server Enterprise Edition 11gR2 | Certified
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Novell NDS eDirectory 8.8 SP7 | Supported
Microsoft Active Directory 2008 R2 SP1 | Supported
Red Hat Directory Server 7 | Supported
Open LDAP Server 3 (2.4.25) | Supported
IBM Tivoli 6.0 SDK and GSKit 7 (or newer version) | AIX 5.3.x, 6.1.x, and 7.1.x | Microsoft Active Directory 2008 R2 SP1 | Certified
Windows Server 2008 Active Directory Lightweight Directory Services | Certified
Oracle LDAP Server 11gR1 | Certified
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Red Hat Directory Server 7 | Supported
IBM Tivoli LDAP Server 6.3 | Supported
Novell NDS eDirectory 8.8 SP7 | Supported
Open LDAP Server 3 (2.4.25) | Supported
OpenLDAP 64-bit SDK is 2.3.32 or 2.3.43 with Open SSL | Red Hat Enterprise Linux and Advanced Platform 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, and 5.9 AND Red Hat Enterprise Linux 6.0.x, 6.1.x, 6.2.x, 6.3.x, and 6.4.x AND SUSE Linux Enterprise Server 11.0.x and 11.1.x | Open LDAP Server 3 (2.4.25) | Certified
Red Hat Directory Server 7 | Supported
Windows Server 2008 Active Directory Lightweight Directory Services | Supported
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Novell NDS eDirectory 8.8 SP7 | Supported
Microsoft Active Directory 2008 R2 SP1 | Supported
HP (Netscape) LDAP SDK HP Netscape Directory Server 6.21 SDK for HP-UX 11i v2 | HP-UX 11i v2 | Sun ONE Directory Server 5.2 | Certified
Red Hat Directory Server 7 | Supported
IBM Tivoli LDAP Server 6.3 | Supported
Oracle LDAP Server 11gR1 | Supported
Oracle Directory Server Enterprise Edition 11gR2 | Supported
Novell NDS eDirectory 8.8 SP7 | Supported
Microsoft Active Directory 2008 R2 SP1 | Supported
Trusted authentication You can support single sign-on authentication to MicroStrategy environments through the use of a trusted authentication system. MicroStrategy certifies and supports integration with the following third-party trusted authentication systems.
Certified Trusted Authentication Systems
Tivoli Access Manager for e-business 6.1.1
Computer Associates Siteminder 12.5
Oracle Identity Manager 11g R1
Supported Trusted Authentication Systems
Computer Associates Siteminder 6 SP5
Clustering MicroStrategy Intelligence Server clustering MicroStrategy has certified MicroStrategy Intelligence Server clusters of up to four nodes. However, it is important to note the following known issues in clustered configurations: Under high stress situations, report requests may time out because of disk contention (one or more users attempt to read the same disk at the same time) when synchronizing caches. The Read/Unread status flag is not synchronized across all nodes in the cluster. If a user retrieves an item from his History List and a failover occurs, the user may see an Unread flag for the item being retrieved. Caches for reports that contain prompts within prompts may not be synchronized across all nodes in the cluster. If a failover occurs, executing such a report may not hit a cache on a different node. For customized Web pages, when using the KeepAsIsFlag in History List operations, some of the messages do not have a valid result. When retrieving the result, MicroStrategy Web displays the following: Result in status 0, expected status 1. Web server clustering MicroStrategy has only tested with two-node web server clusters. However, since web server clustering is external to MicroStrategy products, Intelligence Server introduces no limits on the number of nodes in your web server cluster. Refer to documentation from your web server cluster technology provider for any known limits. Distribution Services email clients MicroStrategy Distribution Services supports sending email to the following email clients:
Email clients
AOL 9.0
Lotus Notes 5.0 Client
Lotus Notes 6.5 Client
Microsoft Outlook
Microsoft Outlook 2000
Microsoft Outlook 2003
Microsoft Outlook 98
Microsoft Outlook Express
Microsoft Outlook Express 6.x
Microsoft Outlook Web Access
Netscape 6
Netscape 7.2
Netscape Communicator 4.76
Webmail
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