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| The following certified and supported configurations are listed below: Data source support for MicroStrategy Virtualization For information on certified and supported configurations for a specific product, refer to the readme files for each product. To access the product Readmes, return to the readme index. Data source support for MicroStrategy MicroStrategy provides access to business data through the support of a comprehensive list of data sources such as databases, Hadoop distributions, data integration solutions, and so on. You can review MicroStrategy's data source support for 9.5.1 at TN 231279: Certified Database and ODBC configurations for MicroStrategy Analytics Enterprise 9.5.1. Virtualization The MicroStrategy Product Suite can be integrated with Citrix, Windows Terminal Services, and VMWare. MicroStrategy products are expected to function properly in these virtual environments and no major issues are known at this time. MicroStrategy Technical Support aids in the deployment of MicroStrategy's platform with these components. If an issue occurs with MicroStrategy software in a virtual environment, the customer may log a case with MicroStrategy Technical Support for their system. As with any third-party software, MicroStrategy requires that the customer properly configure the software before reporting the issue to MicroStrategy. If the issue is determined to be a MicroStrategy issue, MicroStrategy Technical Support will recommend appropriate action items. In the event that MicroStrategy Technical Support determines that the problem is not caused by MicroStrategy, then the customer will be asked to contact the appropriate vendor and log a support case with the vendor to resolve the issue. In instances where it is unclear if an issue is caused by MicroStrategy, MicroStrategy Technical Support may request customers to reproduce the problem outside the virtual environment. Customers who wish to proceed with using these applications should ensure that the application is deployed on a configuration that is listed as supported or certified in the "Certified and Supported Configurations" sections for each MicroStrategy product within these MicroStrategy Product Readme and Release Notes. The customer must also use a virtual environment, including software, hardware stacks, and so on, that is supported by its vendor. For more information about MicroStrategy's policy on third-party software, please refer to the MicroStrategy Technical Support Policies and Procedures document (http://www.microstrategy.com/download/files/support/tech_serv_policies.zip.) Additionally, if MicroStrategy software is used within a virtual environment, its usage is subjected to the same licensing terms as usage on actual physical machines. For licensing purposes, the MicroStrategy software will only count the number of physical processors and check the clock-speed of the physical processors on the machine, in a virtual environment. MicroStrategy software does not recognize sharing of processors or clock-speed across the different virtual environments that reside on the same physical machine. For information on MicroStrategy's support for various operating system virtualization techniques, refer to the Certified and Supported Configurations for Intelligence Server.
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