MicroStrategy Technical Support |
MicroStrategy Readme Index
| Each customers Support Liaison may contact Technical Support in the following ways to log a case:
North America
Email: support@microstrategy.com Web: https://resource.microstrategy.com/support Fax: 703.842.8709 Phone: 703.848.8700 Hours: 9 a.m. - 7 p.m. (EST), M-F(except holidays)
Europe, The Middle East and Africa (EMEA)
Email: eurosupp@microstrategy.com Web: https://resource.microstrategy.com/support Fax: +44 (0) 208 711 2525 Hours: United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays) | Phone: UK: +44 (0) 208 080 2182 Belgium: +32 2792 0436 France: +33 17 099 4737 Germany: +49 22 16501 0609 Ireland: +353 1436 0916 Italy: +39 023626 9668 Poland: +48 22 459 52 52 Scandinavia & Finland: +46 8505 20421 Spain: +34 91788 9852 The Netherlands: +31 20 794 8425 International Distributors: +44 (0) 208 080 2183
Asia Pacific
Email: apsupport@microstrategy.com Web: https://resource.microstrategy.com/support Asia Pacific (except Australia, Japan, Korea, and Singapore) Phone: +86 571 8526 8067 Fax: +86 571 8848 0977 Japan Phone: +81 3 3511 6720 Fax: +81-3-3511-6740 Korea Phone: +82 2 560 6565 Fax: +82-2-560-6555 Australia Phone: +61 2 9333 6499 Singapore Phone: +65 6303 8969 Fax: +65 6303 8999 Hours Japan and Korea: 9:00 a.m.–6:00 p.m. JST (Tokyo), Monday-Friday except holidays Asia Pacific (except Japan and Korea): 7 a.m.-6 p.m. (Singapore) Monday-Friday except holidays
Latin America
Email: latamsupport@microstrategy.com Web: https://resource.microstrategy.com/support Latin America (except Brazil and Argentina): Phone: +54 11 5222 9360 Fax: +54 11 5222 9355 Brazil Phone: +55 11 3054 1010 Fax: +55 11 3044 4088 Argentina Phone: 0 800 444 MSTR Fax: +54 11 5222 9355 Hours Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays
The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, these holidays reflect the national public holidays in each country. If you are unable to reach MicroStrategy Technical Support by phone during these hours, you have the option to send an email, fax, log a case via our website, or leave a detailed voice mail.
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