Certified and Supported Configurations for MicroStrategy Office |
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Introduction to MicroStrategy Office
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Certified and Supported Configurations
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Known and Resolved Issues and Troubleshooting
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| Certified and supported configurations are provided for the following: MicroStrategy Office client system certified and supported configurations MicroStrategy Web Services server system certified and supported configurations MicroStrategy Office client system certified and supported configurations The following are supported and certified languages, operating systems, Microsoft Office applications, and other requirements to support MicroStrategy Office client systems: Languages Operating System Microsoft Office Application Adobe Flash Player Additional system requirements For an explanation of the terms 'Certified' and 'Supported' see the Compatibility and Interoperability page of the General Information Readme. Languages The languages listed below represent the operating system locales that MicroStrategy Office has been tested on.
Certified Languages
Chinese (Simplified)
Chinese (Traditional)
English
French
German
Italian
Japanese
Korean
Portuguese (Brazil)
Spanish
Swedish
Supported Languages
Basque
Czech
Danish
Dutch (Netherlands)
Dutch (Belgium)
Estonian
Finnish
Greek
Hebrew
Hindi
Hungarian
Latvian
Lithuanian
Norwegian (Bokml)
Polish
Portuguese (Portugal)
Romanian
Russian
Slovak
Slovenian
Turkish
Ukrainian
Note: Heterogeneous language configurations are supported. See the issues and troubleshooting information for more details. Operating systems Be aware of the following before reviewing the table below: The operating systems listed below are deemed supported or certified to reflect the level of internal testing that each configuration was exposed to for the current release. MicroStrategy recommends using certified configurations over the supported configurations. MicroStrategy certifies and supports operating systems that are compatible with a set of CPU chipsets, referred to as CPU architectures, that are binary-compatible. MicroStrategy tests on at least one of the CPU chipsets within a set of binary-compatible CPU architectures for purposes of certifying and supporting operating systems with MicroStrategy products. A valid CPU architecture is provided in parentheses () to clarify the operating system software certified or supported for MicroStrategy Office.
MicroStrategy Office Client Operating System | Certified
Windows 2003 | Windows Server 2003 Enterprise Edition SP2 (on x64)
Windows Server 2003 Standard Edition SP2 (on x64)
Windows Server 2003 Enterprise Edition R2 SP2 (on x64)
Windows Server 2003 Standard Edition R2 SP2 (on x64)
Windows Vista | Windows Vista Ultimate Edition SP2 (on x86 or x64)
Windows Vista Business Edition SP2 (on x86 or x64)
Windows Vista Enterprise Edition SP2 (on x86 or x64)
Windows 7 | Windows 7 Professional Edition SP1 (on x86 or x64)
Windows 7 Enterprise Edition SP1 (on x86 or x64)
Windows 8 | Windows 8 all editions (on x64)
Windows 2008 | Windows Server 2008 Enterprise Edition R2 SP1 (on x64)
Windows Server 2008 Standard Edition R2 SP1 (on x64)
Windows Server 2008 Enterprise Edition SP2 (on x64)
Windows Server 2008 Standard Edition SP2 (on x64)
Windows 2012 | Windows Server 2012 Standard (on x64)
MicroStrategy Office Client Operating System | Supported
Windows 8 | Windows 8 all editions (on x86)
Windows 8.1 | Windows 8.1 all editions (on x86)
Windows 2003 | Windows Server 2003 Enterprise Edition SP2 (on x86)
Windows Server 2003 Standard Edition SP2 (on x86)
Windows Server 2003 Enterprise Edition R2 SP2 (on x86)
Windows Server 2003 Standard Edition R2 SP2 (on x86)
Microsoft Office application
Microsoft Office version | Certified
Microsoft Office (Word, Excel, PowerPoint) | Microsoft Office 2013
Microsoft Office 2010 SP1
Microsoft Office 2007 SP2
Microsoft Office 2003 SP3
Adobe Flash Player To include Flash-enabled documents in Excel, PowerPoint, and Word, you must have Adobe Flash Player installed on your machine.
Certified Adobe Flash Player
Adobe Flash Player 12.x
Adobe Flash Player 11.x
Adobe Flash Player 10.3.x
Supported Adobe Flash Player
Adobe Flash Player 10.1 (version 10.1.82.76 or higher)
If Flash Player is not installed or an older version is installed, a dialog is displayed when you execute a document. The dialog provides a link to the Adobe download website, from which you can install Flash Player. Additional system requirements For additional system requirements for the MicroStrategy Office client system such as the Microsoft .NET Framework and Web Services Enhancements, see the System Requirements and Compatibility section of this Readme. MicroStrategy Web Services server system certified and supported configurations The following are supported and certified requirements to support and deploy MicroStrategy Web Services: Web Services ASP.NET Operating systems Web server software Microsoft .NET Framework JRE Web Services J2EE Operating systems Web application server JDK, JRE, and JVM Languages For a detailed explanation of the terms 'Certified', 'Supported', 'Not Tested', and 'Not Supported', see the Certified and Supported Configurations page of the General Information Readme. Be aware of the following before reviewing the sections below: The operating systems listed in the tables below are deemed supported or certified to reflect the level of internal testing that each configuration was exposed to for the current release. MicroStrategy recommends using certified configurations over the supported configurations. MicroStrategy certifies and supports operating systems that are compatible with a set of CPU chipsets, referred to as CPU architectures, that are binary-compatible. MicroStrategy tests on at least one of the CPU chipsets within a set of binary-compatible CPU architectures for purposes of certifying and supporting operating systems with MicroStrategy products. A valid CPU architecture is provided in parentheses () to clarify the operating system software certified or supported for MicroStrategy Web Services. For UNIX or Linux systems a 64-bit operating system is required. Notes: MicroStrategy Web Services J2EE requires several third party components to be configured in order to function properly. These components include an application server, web server, and Java Development Kit. MicroStrategy Technical Support aids in the deployment of MicroStrategy Web Universal with these components; however, it is the customer's responsibility to configure those components and ensure other Web applications function in the desired configuration. MicroStrategy Technical Support engineers are not experts on all the various third party components; therefore if you are experiencing a configuration problem with third party components, it is more efficient to obtain help from the third party’s support organization. In such cases, MicroStrategy Technical Support can be available to work with and provide information to the third party vendors and/or their consultants. Operating systems listed as Supported include operating systems that are supported by one of the application servers which MicroStrategy certifies. For these non-certified operating systems, MicroStrategy currently does not provide an out of the box installation for MicroStrategy Web Services J2EE; however, it is possible to install MicroStrategy Web Services J2EE on a certified operating system and transfer the WAR file from the certified operating system computer to the supported operating system computer. Web Services ASP.NET Operating systems Review the information listed above before using this table.
Operating System | Certified
Windows 2012 | Windows Server 2012 Standard (on x64)
Windows Server 2012 Standard Release 2 (on x64)
Windows 2008 | Windows Server 2008 Standard Edition SP2 (on x64)
Windows Server 2008 Enterprise Edition SP2 (on x64)
Windows Server 2008 Standard Edition R2 SP1 (on x64)
Windows Server 2008 Enterprise Edition R2 SP1 (on x64)
Windows 2003 | Windows Server 2003 Web Edition SP2 (on x64)
Windows Server 2003 Standard Edition SP2 (on x64)
Windows Server 2003 Enterprise Edition SP2 (on x64)
Windows Server 2003 Standard Edition R2 SP2 (on x64)
Windows Server 2003 Enterprise Edition R2 SP2 (on x64)
Operating System | Supported
Windows 2003 | Windows Server 2003 Web Edition SP2 (on x86)
Windows Server 2003 Standard Edition SP2 (on x86)
Windows Server 2003 Enterprise Edition SP2 (on x86)
Windows Server 2003 Standard Edition R2 SP2 (on x86)
Windows Server 2003 Enterprise Edition R2 SP2 (on x86)
Operating System | Supported for demonstration purposes only
Windows 8 | Windows 8 all editions (on x86 or x64)
Windows 7 | Windows 7 Professional Edition SP1 (on x86 or x64)
Windows 7 Enterprise Edition SP1 (on x86 or x64)
Windows Vista | Windows Vista Enterprise Edition SP2 (on x64)
Windows Vista Business Edition SP2 (on x64)
Web server software
Web Server Software | Certified
Microsoft Internet Information Services | Microsoft Internet Information Services 8.x
Microsoft Internet Information Services 7.5.x
Microsoft Internet Information Services 7.0.x
Microsoft Internet Information Services 6.0.x
Microsoft .NET Framework This must be installed prior to installing MicroStrategy.
Microsoft .NET Framework
Microsoft .NET Framework 4.5 (32-bit)
Microsoft .NET Framework 4.5 (64-bit)
Microsoft .NET Framework 4.0 (32-bit)
Microsoft .NET Framework 4.0 (64-bit)
JRE
Certified JRE
Oracle JRE 1.7.0 (32-bit version)
Oracle JRE 1.7.0 (64-bit version)
Supported JRE
Oracle JRE 1.6.0 (32-bit version)
Oracle JRE 1.6.0 (64-bit version)
Web Services J2EE Operating systems Review the information listed above before using this table.
Operating System | Certified
Windows 2003 | Windows Server 2003 Web Edition SP2 (on x64)
Windows Server 2003 Standard Edition SP2 (on x64)
Windows Server 2003 Enterprise Edition SP2 (on x64)
Windows Server 2003 Standard Edition R2 SP2 (on x64)
Windows Server 2003 Enterprise Edition R2 SP2 (on x64)
Windows 2008 | Windows Server 2008 Standard Edition SP2 (on x64)
Windows Server 2008 Enterprise Edition SP2 (on x64)
Windows Server 2008 Standard Edition R2 SP1 (on x64)
Windows Server 2008 Enterprise Edition R2 SP1 (on x64)
Windows 2012 | Windows Server 2012 Standard (on x64)
Windows Server 2012 Standard Release 2 (on x64)
Oracle Solaris 10.x | Solaris 10.x (on SPARC) Oracle-recommended Patch Cluster dated 08/11/2009 (kernel patch 141414-08) or later.
Oracle Solaris 11.x | Solaris 11.x (on SPARC) You must include the Solaris 10.x gnome library libgdk-x11-2.0.so.0.400.9 in the location /usr/lib/sparcv9. This gnome library is available with the Solaris 10.x install media as part of the SUNWgnome-base-libs package. Once this library is available on the Solaris 11.x machine, within the /usr/lib/sparcv9 directory, you must create the following links: ln -sf libgdk-x11-2.0.so.0.400.9 libgdk-x11-2.0.so ln -sf libgdk-x11-2.0.so.0.400.9 libgdk-x11-2.0.so
AIX 6.1.x | AIX 6.1.x (on IBM POWER Architecture) Technology Level 1, with the following filesets: bos.rte.libc 5.3.9.3 or higher, XL C/C++ Runtime V10.1.0.2 for AIX (xlC.aix50.rte), bos.perf.libperfstat 5.3.9.1 or higher.
AIX 7.1.x | AIX 7.1.x (on IBM POWER Architecture) With the following filesets: bos.rte 7.1.0.2 or higher, XL C/C++ Runtime V11.1.0.1 for AIX (xlC.rte), bos.perf.libperfstat 7.1.0.1 or higher.
Red Hat Enterprise Linux 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, and 5.10 | Red Hat Enterprise Linux 5.x is defined as support for versions 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, and 5.10 for the following editions: Red Hat Linux Enterprise Linux 5.x (on x86-64) Red Hat Linux Enterprise Linux Advanced Platform 5.x (on x86-64) To support Red Hat Enterprise Linux 5.5, 5.6, and 5.7 you must install pdksh-5.2.14-36.el5.x86_64.rpm, which is available on the Red Hat Enterprise Linux install media. To support the use of a graphical user interface for MicroStrategy tools and installing MicroStrategy products, you must install the libXp-1.0.0-8.x86_64.rpm package included with your Red Hat Enterprise Linux 5 or AP 5 install media.
Red Hat Enterprise Linux 6.0.x | Red Hat Enterprise Linux 6.0.x (on x86-64) You must install the packages compat-libstdc++-33-3.2.3-69.el6.i686.rpm, nss-pam-ldapd.i686.rpm, and libstdc++-4.4.4-XX.el6.i686.rpm (where XX is a minor version number) which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.1.x | Red Hat Enterprise Linux 6.1.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.5-6.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-12.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.2.x | Red Hat Enterprise Linux 6.2.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.5-6.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-12.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.3.x | Red Hat Enterprise Linux 6.3.x (on x86-64) You must install the packages compat-libstdc++-33.el6.i686.rpm, libXp-1.0.0.1.el6.x86_64.rpm, elfutils-devel-0.152.el6.x86_64.rpm, elfutils-libelf-devel-0.152.el6.x86_64.rpm, libstdc++-4.4.6.el6.i686.rpm, krb5-libs-1.9.el6.i686.rpm, nss-pam-ldapd-0.7.5.el6_2.1.i686.rpm, and ksh-20100621.el6.x86_64.rpm, which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.4.x | Red Hat Enterprise Linux 6.4.x (on x86-64) You must install the packages compat-libstdc++-33.i686.rpm, libXp.x86_64.rpm, elfutils-devel.x86_64.rpm, elfutils-libelf-devel.x86_64.rpm, libstdc++-4.4.7-3.el6.i686.rpm, krb5-libs.i686.rpm, nss-pam-ldapd.i686.rpm, and ksh-20100621-XX.el6.x86_64 (where XX is the version number), which are provided with the Red Hat Enterprise Linux install media.
Red Hat Enterprise Linux 6.5.x | Red Hat Enterprise Linux 6.5.x (on x86-64)
Red Hat Enterprise Linux 6.6.x | Red Hat Enterprise Linux 6.6.x (on x86-64)
Red Hat Enterprise Linux 7.x | Red Hat Enterprise Linux 7.x (on x86-64)
AIX 7.1.x | AIX 7.1.x (on IBM POWER Architecture) With the following filesets: bos.rte 7.1.0.2 or higher, XL C/C++ Runtime V11.1.0.1 for AIX (xlC.rte), bos.perf.libperfstat 7.1.0.1 or higher.
Oracle Linux | Oracle Linux (on x86-64) distributed through the Oracle Unbreakable Linux program, for use with Red Hat Enterprise Linux. Refer to the MicroStrategy certification and support requirements for Red Hat Enterprise Linux for any additional requirements to support MicroStrategy systems on Oracle Linux.
SUSE Linux Enterprise Server 11.0.x | SUSE Linux Enterprise Server 11.0.x (on x86-64)
SUSE Linux Enterprise Server 11.1.x | SUSE Linux Enterprise Server 11.1.x (on x86-64)
SUSE Linux Enterprise Server 11.2.x | SUSE Linux Enterprise Server 11.2.x (on x86-64)
SUSE Linux Enterprise Server 11.3.x | SUSE Linux Enterprise Server 11.3.x (on x86-64)
HP-UX 11i v2 | HP-UX 11i v2 Foundation Operating Environment (on Intel Itanium) Base Quality Pack Bundle for HP-UX 11i v2 dated December 2007.
HP-UX 11i v3 | HP-UX 11i v3 (on Intel Itanium) Base Quality Pack Bundle for HP-UX 11i v3 dated September 2008.
Operating System | Supported
Windows 2003 | Windows Server 2003 Web Edition SP2 (on x86)
Windows Server 2003 Standard Edition SP2 (on x86)
Windows Server 2003 Enterprise Edition SP2 (on x86)
Windows Server 2003 Standard Edition R2 SP2 (on x86)
Windows Server 2003 Enterprise Edition R2 SP2 (on x86)
Windows Vista | Windows Vista Enterprise Edition SP2 (on x64), for demonstration purposes only.
Windows Vista Business Edition SP2 (on x64), for demonstration purposes only.
Windows 7 | Windows 7 Professional Edition SP1 (on x86 or x64), for demonstration purposes only.
Windows 7 Enterprise Edition SP1 (on x86 or x64), for demonstration purposes only.
Windows 8 | Windows 8 all editions (on x86 or x64), for demonstration purposes only.
IBM AIX 5.3.x | AIX 5L Version 5.3 (on IBM POWER Architecture) Technology Level 11, with the following filesets: bos.rte.libc 5.3.0.00 or higher, XL C/C++ Runtime 9.0.0.0 or higher (xlC.rte), C/C++ Runtime 9.0.0.0 or higher for AIX 5.3 (xlC.aix50.rte), bos.perf.libperfstat 5.3.0.00 or higher.
Web application server
Web Application Server | Certified
Oracle Web Application Server | Oracle Web Application Server 10g Release 3 (10.1.3)
Oracle WebLogic Server | Oracle WebLogic Server 12c
Oracle WebLogic Server 10.3.x
Oracle GlassFish Server | Oracle GlassFish Server 3.1.x
IBM WebSphere | IBM WebSphere 8.5.x
IBM WebSphere 8.0.x
IBM WebSphere 7.x
Apache Tomcat | Apache Tomcat 7.0.x
Apache Tomcat 6.0.x
Apache TomEE | Apache TomEE 1.5.x
JBoss Enterprise Application Platform | JBoss Enterprise Application Platform 6.2.x
JBoss Enterprise Application Platform 6.0.x
Web Application Server | Supported
SAP NetWeaver Application Server | SAP NetWeaver Application Server 7.3.x
JBoss Enterprise Web Platform | JBoss Enterprise Web Platform 5.1.x
JBoss Enterprise Application Platform | JBoss Enterprise Application Platform 5.1.x
JBoss Application Server | JBoss Application Server 7.1.x
JBoss Application Server 6.2.x
JBoss Application Server 5.1.x
JDK, JRE, and JVM
JDK, JRE, and JVM | Certified
Oracle JDK | Oracle JDK 1.6 (32-bit and 64-bit versions)
Oracle JDK 1.7 (32-bit and 64-bit versions)
IBM JDK | IBM JDK 1.6 (32-bit and 64-bit versions)
IBM JDK 1.7 (32-bit and 64-bit versions)
HP-UX JDK | HP-UX JDK 1.6 (64-bit)
HP-UX JDK 1.7 (64-bit)
Oracle JRockit JVM | Oracle JRockit 1.6.0 R28 (32-bit and 64-bit versions)
SAP JDK | SAP JDK 1.6 (64-bit version)
JDK, JRE, and JVM | Supported
Oracle JRockit JVM | Oracle JRockit 1.6.0 R27 (32-bit and 64-bit versions)
Languages The languages listed below represent the operating system locales that MicroStrategy Web Services has been tested on.
Certified Languages
Chinese (Simplified)
Chinese (Traditional)
English
French
German
Italian
Japanese
Korean
Portuguese (Brazilian)
Spanish
Swedish
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